Refund policy

We hope you love your Gachamon order! However, if you change your mind, you may have the right to cancel and return your order.

Change-of-mind returns

You have 14 days from receiving your order to tell us that you wish to cancel your purchase.

Once you have notified us, you have a further 14 days to return the item to us.

To start a return, contact us at info@gachamon.shop with your order number.

Unless the item is faulty, incorrect or not as described, you are responsible for the cost of returning the item to us.

Returned items should be sent back in a condition suitable for resale. You may inspect and handle an item as you would in a shop, but we may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary.

Refunds

Once we receive your returned item, we'll inspect it and process any refund due. Refunds will be issued using the original payment method.

Where required by law, we will also refund the cost of our standard delivery service. If you selected a more expensive delivery option, we may only be required to refund the cost of our standard delivery.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty, or isn't what you ordered, please contact us at info@gachamon.shop with your order number and photos where possible.

Your statutory rights are not affected by this policy.

Important information about random products

Many Gachamon products contain randomly selected designs. Where a product is advertised as containing one random design from a stated collection, receiving a particular design rather than another possible design is not considered an incorrect item.

If you purchase multiple items from the same collection, duplicates are possible unless explicitly stated otherwise.